The California Maternal Quality Care Collaborative (CMQCC), housed at Stanford University School of Medicine, seeks a Program Manager to join its Maternal Data Center (MDC) team. CMQCC’s mission is to end preventable morbidity, mortality, and racial disparities in California maternity care. We transform maternity care in California by providing rapid cycle data, quality improvement tools, and strategies for clinicians to improve perinatal outcomes. Among this set of tools is the MDC—a web application that provides quality metrics and resources to participating hospitals and hospital staff. CMQCC is looking for candidates with diverse backgrounds to become part of the MDC team; the successful candidate will be trained on the MDC web application.
The ideal Program Manager will thrive in a fast-paced, detail-oriented, and collaborative environment and enjoy providing support to customers at ~300 hospitals—helping MDC hospital users to access and navigate the MDC application and interpret and utilize the data to drive their quality improvement activities. Program managers also support CMQCC special projects, which may include designing and implementing new MDC web tool features, supporting membership services, or supporting IRB and research applications.
Bay Area residents are strongly preferred for this Stanford-based position and will be expected to work at CMQCC’s Palo Alto offices at least twice a week. The pay scale for this position is fixed in the range of $82,000 to $95,000; the final offer within that fixed range will be commensurate with skills, experience, and location.
Duties include, but are not limited to:
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· Manage the recruitment, onboarding, training, tracking, and client support for all hospitals and healthcare systems that join the Maternal Data Center (MDC). Accountable for hospitals’ successful use of the MDC and customer satisfaction.
· Provide written deliverables and reports for CMQCC funders and business partners for relevant MDC projects.
· Working with CMQCC management, support the human subjects, data confidentiality and data sharing processes related to Maternal Data Center operations, including management of all IRB and state agency review processes.
· Working with CMQCC management, assisting in the review and oversight of the MDC application and the development of new products aimed at supporting client use of the MDC application.
· Perform analytics and make recommendations related to member fees and member awards programs.
· Support updates to the quality measures utilized within the MDC application, including reviews of updated measure specifications and coding used in measure algorithms.
- - Other duties may also be assigned
Stanford University provides pay ranges representing its good faith estimate of what the University reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. The pay range for this position working in the California Bay area is between $82,000 to $95,000 based on commensurate experience and background.
DESIRED QUALIFICATIONS:
- Passionate about using data to inform decisions and drive action
- Demonstrated ease with interpreting and communicating data and graphs
· Ability to problem-solve customer needs in a professional, engaging, and supportive manner
· Ability to quickly learn the technical details of a specialty web application
· Experience with electronic health record systems and/or health care coding systems
· Clinical background in perinatal care services
EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
· Ability to work productively in a fast-paced environment
· Demonstrated ability to prioritize own work and multi-task.
· Demonstrated excellent organizational skills.
· Demonstrated ability to take initiative and ownership of projects.
· Ability to communicate effectively both orally and in writing.
· Ability to routinely and independently exercise sound judgment in making decisions.
· Demonstrated experience working independently and as part of a team.
· Relevant subject matter knowledge.
· Ability to direct the work of others for jobs requiring supervision.
CERTIFICATIONS & LICENSES:
None
PHYSICAL REQUIREMENTS*:
· Constantly perform desk-based computer tasks.
· Frequently stand/walk, sitting, grasp lightly/fine manipulation.
· Occasionally use a telephone.
· Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
· Occasional evening and weekend hours.
- May work extended hours, evenings, or weekends.
- May travel locally.
- Occasional overnight travel.
~ All members of the Department of Pediatrics are engaged in continuous learning and improvement to foster a culture where diversity, equity, inclusion, and justice are central to all aspects of our work.The Department collectively and publicly commits to continuously promoting anti-racism and equity through its policies, programs, and practices at all levels. ~
